Technical After Sales Manager

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

If you have a solid background as an After Sales Manager and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.

We are looking for a brilliant, enthusiastic After Sales Manager. In this role, you will be in charge of ensuring high-end technical support performance.

You will head the After Sales Department by efficiently and effectively managing the team to win customer loyalty and achieve your assigned goals.

Your Impact

• Ensure the excellent performance of After Sales, consistent with our brand positioning, by correctly using end-to-end systems and processes
• Ensure customer satisfaction with quality of service
• Manage costs of the technical after sales organization, in line with assigned objectives
• Manage the performance of the workforce in the field, including external service providers
• Provide HQ with real-time feedback on product and service issues from the market
• Ensure the right staffing and skills of the Technical After Sales organization, to guarantee the expected service level to customers
• Increase organizational effectiveness, people development and engagement
• Account for spare parts availability and inventory record accuracy
• Apply the Technogym cultural model through company policies

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

What you should bring:

• 8+ years’ experience in this role
• After Sales business expertise
• Knowledge of electronic/mechanical engineering
• Problem solving skills
• Experience in project management
• Knowledge of Digital and IT tools
• Strong leadership which inspires your coworkers and customers
• Expertise in team management with a high degree of empathy
• Fluency in English

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true