Technical Support Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Why join us? Here’s what we offer:

We believe in supporting our team’s wellbeing, both in and outside of work. That’s why we offer a range of thoughtful benefits:

• Five additional Wellness Days per year – on top of your standard annual leave.

• One extra paid day off during your birthday month.

• A weekly Uber Eats voucher to help cover your lunch.

• A $100 monthly fitness allowance – use it toward your gym membership or enjoy a fully covered 37-credit ClassPass subscription.

Your Role

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.

We are looking for an energetic, results-driven Technical Call Center Specialist  who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise. In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

Your Impact

• Timely Response: Ensure prompt responses to customer requests, collecting all relevant information to accurately describe reported problems and facilitate their resolution.
• First-Line Troubleshooting: Act as the initial point of contact for troubleshooting, ensuring timely escalation to meet customer SLA requirements.
• Effective Solutions: Provide effective solutions to known issues through proper troubleshooting and identify/order necessary spare parts for easily solvable problems.
• Customer Satisfaction: Guarantee customer satisfaction by adhering to professional technical assistance standards in terms of politeness, quality, and speed.
• Order Processing: Process orders for spare parts specifically requested by customers.
• Product Data Collection: Collect product data from the market to inform business decisions.
• Issue Resolution: Ensure timely resolution of issues in line with customer SLA requirements.
• Data Accuracy: Maintain data accuracy within the working systems.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.
 
What you should bring:

• 1-3 years’ experience in a call center environment or in a customer service support role
• High School Diploma or Bachelor’s Degree
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of (phone) customer service techniques, communication & negotiation skills
• Knowledge of CRM management  (SAP/Salesforce/ServiceMax would be plus)
• Ability to multi-task, set priorities and manage time effectively

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!