Technical Services Manager

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle: exercise, a balanced diet, a positive mental approach, and AI tracking for longevity - Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Technogym has also been the Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. 

If you are a team player with strong relationship skills and eager to invest your energy in building dreams, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined and digitally savvy. Move with us for a better world!

Your Role

We are looking for an enthusiastic Technical Services Manager for Technogym Australia. In this role, you will be in charge of ensuring high-end technical support performance. You will head the Technical Services Department, reporting to the Service Director, by efficiently and effectively managing the team to win customer loyalty and achieve our shared goals. If you have a solid background in technical service and you are obsessed with ensuring customer satisfaction, this is the position for you! Our service teams are always aiming to improve their performance so Technogym can provide the best fitness experience anywhere.

Your Impact

• Ensure the excellent performance of technical service, consistent with our brand positioning
• Ensure customer satisfaction with quality of service
• Manage costs of the technical service organisation
• Manage the performance of the workforce in the field, ensuring full saturation of internal staff and our network of service providers 
• Ensure the right staffing and skills of the technical service organisation to guarantee the expected service level to customers (i.e. First Time Fix Rate, Response Time)
• Coordinate the team ensuring all responsibilities and goals are clear, organise training whenever is needed and monitor performance providing periodical follow-ups
• Increase organisational effectiveness, people development and engagement by promoting a continuous improvement approach
• Accountable for spare parts availability and inventory record accuracy
• Ensure that the corrective actions related to safety issues are handled with maximum priority and apply the established procedures

About You

You're down-to-earth, ethical, and passionate about an active lifestyle with the drive to keep raising the bar on customer service.

What you'll bring:

• 8+ years experience in a similar role, ideally with strong After Sales business expertise
• Confident across both electronic and mechanical engineering fundamentals
• Experience managing budgets and P&L for a service organisation
• Experience managing subcontractors or third-party service providers
• Strong project management experience
• A natural problem-solver, calm under pressure
• Comfortable with Digital and IT tools
• A leader who inspires both your team and your customers

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society, irrespective of age, gender, sexual orientation, gender identity, race, ethnicity, religion or belief, disability, or family and caring responsibilities. 

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.