Technical Service Manager Subs

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an enthusiastic Technical Service Manager for Technogym Australia. In this role, you will be in charge of ensuring high-end technical support performance. You will head the Technical Services Department, reporting to the Service Director, by efficiently and effectively managing the team to win customer loyalty and achieve our shared goals. If you have a solid background in technical service and you are obsessed with ensuring customer satisfaction, this is the position for you! Our service teams are always aiming to improve their performance so Technogym can provide the best fitness experience anywhere.

Your Impact

• Ensure the excellent performance of technical service, consistent with our brand positioning
• Ensure customer satisfaction with quality of service
• Manage costs of the technical service organisation
• Manage the performance of the workforce in the field, ensuring full saturation of internal staff and our network of service providers 
• Ensure the right staffing and skills of the technical service organisation to guarantee the expected service level to customers (i.e. First Time Fix Rate, Response Time)
• Coordinate the team ensuring all responsibilities and goals are clear, organise training whenever is needed and monitor performance providing periodical follow-ups
• Increase organisational effectiveness, people development and engagement by promoting a continuous improvement approach
• Accountable for spare parts availability and inventory record accuracy
• Ensure that the corrective actions related to safety issues are handled with maximum priority and apply the established procedures

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.
What you should bring:
• 8+ years’ experience in this role
• After Sales business expertise
• Knowledge of electronic/mechanical engineering
• Problem solving skills
• Experience in project management
• Knowledge of Digital and IT tools
• Strong leadership which inspires your coworkers and customers
• Expertise in team management with a high degree of empathy
• Fluent in English

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true