Technical Call Center Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive in the service industry and are passionate about delivering exceptional customer satisfaction, this is the role for you. At Technogym, our goal is to achieve 100% satisfaction for both our customers and end users. Our Service teams continuously strive to enhance service quality and deliver the best possible fitness experience.

We are seeking an energetic, results-driven Technical Call Center Specialist who will be responsible for handling, coordinating, and resolving incoming customer issues, inquiries, and complaints. You will consistently aim to ensure customer satisfaction through professionalism and technical expertise.

In this role, you will play a key part in delivering a high level of service, particularly in terms of First-Time Fix Rate and Time to Service.

Your Impact

• Resolve customer issues quickly and efficiently via phone and email, including arranging spare parts and coordinating on-site visits with Technical Engineers
• Take ownership of support requests and ensure the right parts are ordered through the back office
• Deliver excellent technical support with a strong focus on quality, speed, and cost-effectiveness
• Capture valuable product insights and feedback directly from the field
• Use customer and product feedback to help drive continuous improvement
• Support CATs proactively to help keep service and support costs low
• Keep all customer cases, issues, and complaints well-documented and up to date
• Act as the first point of contact for troubleshooting and escalate issues when needed to meet SLA targets
• Work closely with service teams to ensure fast and reliable issue resolution
• Maintain accurate and up-to-date data across all systems at all times

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.

What you should bring

• 1-3 years experience in a call center environment or in a customer service support role
• High School Diploma or Bachelor’s Degree
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Ability to multi-task, set priorities and manage time effectively

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true