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Sales Account Manager - Service Contracts

Location: 

Sydney, NSW, AU

Function/Branch:  Sales
Type of contract:  Permanent Employee

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

What we offer:

 

  • Employee Assistance Program (EAP) including 3 fully covered therapy sessions

  • Subsidy for gym membership or ClassPass to support your active lifestyle

  • 5 additional wellness days on top of your annual leave

  • The opportunity to work with a global leader in fitness and wellness technology

  • A collaborative, energetic team culture where your ideas and growth are valued

Your Role

If you’re passionate about services and driven to deliver exceptional customer satisfaction, this role is for you! At Technogym, one of our key goals is “Satisfying 100% of our customers and end users.” Our Services team continuously strives to raise the bar in performance to ensure the best fitness experience anywhere, anytime.

We are seeking an energetic Sales Account Manager – Service Contracts to join our team. In this role, you will be responsible for managing local service contract sales processes, building strong customer relationships, and ensuring satisfaction through accurate contracts and proposals.

You will also play a key role in identifying opportunities to upsell and renew contracts, while contributing to the development of new service offerings.

To be eligible for this role, you must have valid working rights for Australia – there is no sponsorship opportunity.

 

Your Impact

  • Drive Sales Performance: Achieve targets for service contract sales, discounts, and DSO (Cash-in) across new and renewal business
  • Contract Lifecycle Management: Proactively manage service contract opportunities for equipment nearing warranty expiry or contract renewal
  • Sales Pipeline Ownership: Lead opportunities through every stage of the sales process, ensuring timely follow-up and conversion
  • Support Cash Collection: Resolve invoicing queries to facilitate prompt payment and reduce overdue accounts
  • Customer Retention: Maintain strong relationships to ensure high renewal rates and long-term customer satisfaction
  • Data & Systems Oversight: Ensure accurate data entry and system updates to support reporting and forecasting
  • Field Sales Collaboration: Provide proactive support to the Field Sales team, enabling seamless service contract integration into broader sales efforts

About You

You’re someone who brings energy, integrity and a collaborative spirit to everything you do. Ideally, you're passionate about healthness, proactive in your approach and committed to delivering exceptional service. 

 

What you should bring:

 

  • Minimum 3 years’ experience in a sales, account management, or service contracts role
  • Experience working within multinational companies and matrix-style organizations
  • Strong ability to manage client requests and resolve issues with professionalism
  • Familiarity with ERP systems and databases; experience with SAP, Salesforce, or ServiceMax is a plus
  • Proven experience in managing service contract terms and conditions
  • Solid understanding of after sales processes, including warranty cost management
  • Skilled in handling client complaints and turning challenges into opportunities
  • Knowledge of sales and negotiation techniques to drive results and build lasting relationships

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Apply now »