Installation Quality Specialist

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for an Installation Quality Specialist to ensure the highest standards in delivery and installation (D&I) processes across our logistic partners. In this role, you will be responsible for monitoring and improving installation quality, ensuring compliance with Technogym protocols, and enhancing customer satisfaction. You will work closely with internal and external stakeholders to assess, train, and certify our installation network, while proactively addressing any identified quality issues.

Your Impact

1. Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching.
2. Verify the cascading and implementation of Technogym D&I Guidelines and Protocols (e.g., fixing requirements) within the network.
3. Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments.
4. Conduct quality audits on installations to ensure strict adherence to Technogym D&I protocols by logistics partners.
5. Ensure the correct usage and adoption of the Technogym Installation Form across all installation processes.
6. Perform audits to verify that products requiring fixing are properly installed according to specifications.
7. Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications.
8. Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities.
9. Oversee cost allocation related to installation failures and corrective actions.
10. Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

What you should bring:

• Bachelor’s degree in Engineering, Logistics, Quality Management, or a related field.
• Minimum of 3-5 years of experience in after-sales, installation quality management, or logistics operations.
• Strong technical knowledge of products, with experience in after-sales service preferred.
• Proven ability to analyze and interpret data to drive quality improvements.
• Advanced proficiency in Microsoft Excel and experience working with ERP/CRM tools.
• Solid understanding of Lean/Total Quality methodologies, including PDCA principles.
• Excellent communication and stakeholder management skills.
• Strong problem-solving mindset with the ability to handle complex projects.
• Technology-savvy with an aptitude for process automation and digital tools.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true