Customer Success Specialist - Digital

Location: 

Manchester Area, MAN, GB

Function/Branch:  Sales
Type of contract:  Permanent Employee

What's On Offer

  • Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
  • Bonus Scheme - bi-annual pay-out
  • Company Car, Car Allowance or Travel Allowance as appropriate to candidate
  • High-end and up-to-date tools to do the job well
  • 25 days holiday (increasing further with long service)
  • Pension and Life Assurance Scheme
  • Private Medical Insurance
  • Corporate Wellness Programme and Wellness benefits
  • Retailer discounts portal and partner benefits
  • Employee Assistance Programme 
  • Product Employee Purchase Scheme
  • Comprehensive Induction Programme
  • Promoting from within is our first priority
  • Amazing people!

Who We Are

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

 

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

The Role in a Nutshell

We are excited to offer a fantastic opportunity for a highly motivated and customer-centric Digital Customer Success Specialist to join Martin and the team. The role will cover the North of England, Scotland and Northern Ireland with the candidate ideally being based central to the patch with strong access routes (i.e. Manchester or Leeds). In this role you will be responsible for building strong relationships with our clients, understanding their business goals, and proactively guiding them towards high end user engagement; this comes with the ultimate outcomes of further upselling and customer retention. You will serve as the primary point of contact for our digital solutions, providing service insights, addressing their needs, and ensuring a seamless customer experience. You will be impacting lives, driving healthier people for a healthier planet.

 

In order to build meaningful and successful client relationships, you will visit customers predominantly face-to-face. You should therefore be comfortable taking on a high degree of travel, with regular overnight stays.

 

If you are passionate about customer success, enjoy building relationships, and thrive in a collaborative team environment, we would love to hear from you. Join our team and actively help to shape the success of our valued customers.

What You Will Do

  • Develop a deep understanding of our customers' business objectives, industry challenges, and key success factors
  • Building and nurturing customer relationships whilst acting as the point of contact for selected clients
  • Conduct regular check-ins with clients to assess their satisfaction, gather vital customer feedback, and identify opportunities for improvement
  • Collaborate with internal teams, including Sales, Product, and Support, to ensure seamless onboarding, implementation, and ongoing support
  • Be an expert on our digital solutions and work closely with the sales teams to support their digital knowledge and customer insights
  • Provide credible guidance to clients, aligning their goals with our products and services to maximise their value
  • Proactively identify upsell and cross-sell opportunities to drive revenue growth and expand customer accounts
  • Monitor customer health metrics, such as usage patterns, adoption rates, and customer satisfaction scores, to identify potential risks and take appropriate action
  • Create and deliver tailored reports, business reviews, and presentations to communicate customer success metrics and recommendations to stakeholders
  • Act as a customer advocate, escalating and prioritising their needs and feedback within the organisation
  • Proactively be informed with industry trends, best practices, and competitor activities to provide strategic insights to both internal teams and clients

What You Will Have

  • Proven experience in a relevant customer-facing role, such as Customer Success Manager, Account Manager, or Client Relationship Manager
  • Strong interpersonal and communication skills, with the ability to build trust and rapport with clients at all levels
  • Excellent problem-solving and analytical abilities to identify, prioritise, and resolve customer challenges
  • Demonstrated ability to manage multiple client accounts and prioritise tasks effectively
  • Proficient in using CRM systems, customer success platforms, and other relevant tools
  • Knowledge of the Fitness industry and familiarity with our products and services is highly desirable
  • Ability to work independently, take ownership of projects, and thrive in a fast-paced, dynamic environment
  • Strong business acumen, the ability to understand customers' strategic objectives and align them with our solutions
  • Proactive mindset with a focus on continuous improvement and customer satisfaction
  • Passion for sports, fitness and wellness

Technogym is an Equal Opportunities Employer


We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

 

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.