Digital Customer Success Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an energetic Format Sales Specialist who will be responsible for implementing Technogym formats and guiding the process after delivery, to ensure the operator’s success. In this role, you will work closely with the Product/Education manager and the sales team to secure customer satisfaction and user engagement.

Your Impact

• Achieve sales and profitability targets for the format offering, maximizing all components: equipment, software, programs, layout, education, consulting, etc.
• Monitor sales performance on a weekly basis, providing forecasting and pipeline management to HQ
• In line with the HQ strategy, define the local education and format transformation program for field sales and other interested parties
• Support the sales force with pre-sales activities aimed at maximizing the conversion rate of the opportunities involving formats
• Map key opportunities and develop best practice sites to use as showroom sites for formats to leverage on with customers and prospects
• Work as a team with other departments involved - act as leader in localizing format sales and activation processes, clarifying who does what and removing process frictions where necessary
• Take action to maximize active users and secure format software application renewal
• Support format launches, promotions and commercial activities to generate leads (i.e. Trade shows, Direct Mktg and e-Mktg)
• Monitor competitors’ pricing, product features, etc. providing proactive market feedback to HQ Product Managers
• Interact with marketing & sales managers to define actions and initiatives to maximize format adoption in each vertical market
• Lead the team by maximizing performance, people development and engagement according to company culture

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a strong communicator and team player, and quick and eager to learn new skills. You are self-motivated and work well on your own.

What you should bring:

• 3-5 years' experience in the Fitness/Wellbeing industry
• Fluency in English
• Good time management and organizational skills
• Marketing and market analysis skills
• Experience in Project Management
• A creative flair with strong attention to detail
• Knowledge of ICT and digital technology trends
• Flexibility and an entrepreneurial approach
• Training & Programs Skills

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true