Customer Success Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

• Onboarding: Help new customers get started with the product or service by guiding them through the setup process, providing training, and ensuring they understand how to use it effectively.
• Relationship Building: Develop and maintain strong relationships with customers to understand their needs, goals, and challenges.
• Customer Engagement: Proactively engage with customers through various channels (phone, email, chat, etc.) to check in on their progress, answer questions, and gather feedback.
• Product Education: Educate customers about the features and capabilities of the product / service to help them maximize its value.
• Problem Solving: Address customer issues, concerns, and complaints in a timely and effective manner, and work with cross-functional teams to resolve any issues.
• Account Management: Manage customer accounts, including supporting digital sales team on renewals, upsells, and cross-sells, to ensure the company's revenue goals are met.
• Customer Feedback: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the product or service.
• Customer Advocacy: Identify satisfied customers who can serve as advocates for the company, providing
• testimonials, case studies, and referrals.
• Data Analysis: Monitor customer usage and adoption data to identify at-risk customers and develop strategies to retain them.
• Customer Success Plans: Create and implement customer success plans that outline goals, milestones, and strategies for achieving customer success.
• Training and Documentation: Develop training materials, user guides, and documentation to help customers use the product effectively.
• Cross-Functional Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a seamless customer experience.
• Reporting and Metrics: Track and report on key performance indicators (KPIs) related to customer satisfaction, retention, and revenue growth.
• Renewals and Expansion: Ensure that customers renew their subscriptions or contracts and explore opportunities for upgrade, upselling or expanding the relationship.
• Continuous Improvement: Stay up to date with industry trends, customer success best practices, and product updates to continuously improve the customer experience.

Your Impact

To ensure a successful activation of Technogym Digital Ecosystem, proactively supporting the Client in achieving Success on the most suitable KPIs. To generate Best Practices on Customer Success that can support the sales team in maximizing product penetration and positioning. To maximise the number of people actively adopting the mywellness cloud platform and digital solutions, exploiting any upsell opportunity on software, devices and services (e.g. consulting).
 

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• 3-5 years of experience in customer success, business development, pre-sales and post-sales support, consultancy
• Experience in Project management/ sales processes / business development
• Experience with software solutions in the fitness industry, a plus
• Excellent English proficiency and strong knowledge of digital products and market trends.
• Strong analytical skills and ability to conduct market analysis and benchmarking.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Ability to manage multiple tasks and projects simultaneously.
   

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!