Customer Success Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

The Digital Customer Success Specialist plays a vital role in ensuring every Technogym partner extracts maximum value from the company’s connected ecosystem. Acting as a trusted advisor and digital coach, this specialist guides operators, trainers, and business owners through every stage of their digital journey—from onboarding and ecosystem integration to performance optimization and long-term engagement. By merging insight, empathy, and innovation, they ensure every partner not only uses Technogym technology but thrives through it.

Rooted in Technogym’s purpose of promoting wellness as a lifestyle, this role translates technology into meaningful outcomes: improved member retention, enhanced user experience, and measurable business growth. This role reports to the Business Consulting and Customer Success Manager and works on-site at our Jersey City offices. 

Your Impact

Digital Onboarding & Integration

• Provide consultative leadership by advising clients on implementation strategies based on real-world operational experience in the fitness industry, ensuring successful adoption and performance across multiple digital platforms within the Technogym ecosystem.
• Lead the configuration and deployment of MyWellness CRM, Technogym CheckUp, Biocircuit, and related digital platforms.
• Customize digital pathways based on the facility’s objectives, membership structure, and staff capabilities.
• Train teams to effectively manage user data, programs, and digital touchpoints.

Adoption & Engagement

• Monitor usage analytics and identify opportunities to increase engagement across members and staff.
• Collaborate with coaches and managers to launch digital challenges, content campaigns, and retention initiatives.
• Ensure seamless alignment between hardware, software, and operational workflows.

Client Partnership & Performance Management

• Conduct periodic business reviews showcasing KPIs, trends, and digital return on investment.
• Serve as the central liaison between clients and Technogym departments, ensuring quick resolution and proactive support.
• Translate client insights into actionable feedback that informs future product development.

Education & Enablement

• Deliver workshops, webinars, and on-site training to drive continuous digital excellence.
• Share industry insights and best practices that help operators lead the wellness evolution within their communities.

Retention & Growth

• Support license renewals and digital upgrades by demonstrating tangible success metrics.
• Identify cross-sell and upsell opportunities that elevate client performance within the Technogym ecosystem.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• Minimum of 3 years of experience in digital sales/customer success 
• Experience managing a portfolio of accounts and driving measurable customer outcomes
• Prior experience ideating and implementing strategic plans that drive adoption, retention, and growth
• Proven track record of improving operational processes
• Strong knowledge of digital products and market trends.
• Deep understanding of the fitness and wellness industry.
• Strong communication and presentation abilities with a consultative, customer-first mindset.
• Analytical acumen with the ability to translate data into insights and actions.
• Passion for wellness innovation and technology adoption.
• Proven track record in achieving sales targets and managing sales processes.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to adhere to in-office requriments and work on-site 5 days a week at the Jersey City Offices

What We Offer

• Base Salary 85,000 - 90,000 commensurate with experience 
• Comprehensive medical, dental, and vision insurance - effective starting first day of employment
• 401k with company match
• PTO - vacation, holiday, and sick time
• On-site gym 
   

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!