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Credit Collection Specialist Team Lead

Location: 

Jersey City (New Jersey), AZ, US

Function/Branch:  Finance, accounting and controlling
Type of contract:  Permanent Employee

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an experienced Credit Collection team lead to join our team. In this role you will oversee the credit and collections processes, ensure financial stability while maintaining debtor goodwill & strong customer relations.   You will lead and manage a team of credit collectors in addition to overseeing day-to-day credit and collections operations, such as managing your own complex ledger, chasing payments, and maintaining up-to-date CRM Information. This position requires a deep understanding of credit analysis, cash flow management, and enterprise sales support.  This position reports to the Head of Finance (US) and works on-site at our Jersey City headquarters.

Your Impact

  • Lead and manage a team of credit collectors, serving as a key reference point by providing mentorship, coaching, and guidance to achieve performance targets and KPI's
  • Oversee day-to-day credit and collections operations, ensuring timely recovery of receivables and maintaining consistent cash flow.
  • Support the Finance Manager in assessing appropriate risk levels for payment terms, by balancing business opportunities with potential default risks.
  • Manage weekly/monthly collection tracker, providing accurate updates and reporting to both team members and leadership.
  • Collaborate internally with Sales, Customer Service, and Accounts Receivable teams to resolve disputes and reduce the invoice-to-cash cycle time.
  • Negotiate payment plans with customers and escalate delinquent accounts as necessary to minimize write-offs and mitigate risk exposure.
  • Build communication and close relationships with the sales force and lease/credit partners
  • Maintain constantly up-to-date CRM information
  • Work closely with counterparts at Headquarters to properly report on and analyze the evolution of overdue payments, as well as providing updates on actions in place to improve collections

About You

To handle the complexity of working with a wide variety of customer and industry types, as we offer a variety of payment and lease options, you should have very high attention to detail, strong investigative/problem solving skills and a resilient, positive attitude. If credit control is in your DNA and you enjoy working in a close, passionate team, look no further!

What you should bring:

  • Minimum 5 years’ experience in the role
  • Bachelor’s Degree or equivalent work experience
  • Organization, with strong attention to detail and strong analytical skills
  • Exceptional communication skills with the ability to build and maintain trusted relationships
  • Knowledge of CRM management. Previous experience with Salesforce is a plus
  • Knowledge and management of financial solutions
  • Experience with credit management and credit collection techniques
  • Prior experience with business models involving financial services such as leasing a plus, but not required
  • Financial and economic skills and expertise
  • Long-term customer relationship management skills
  • Knowledge of ERP systems and database functionalities – SAP would be a plus
  • Familiarity with PowerBI
  • Expert-level Excel (PivotTables, multiple-axis charts, VLOOKUP/XLOOKUP)
  • Ability to adhere to the in-office requirements 

 

What we offer:

  • Base salary $80,000+ commensurate with experience
  • Comprehensive medical, dental, and vision insurance - effective first day of employment
  • 401k with company match
  • PTO - vacation, holidays, and sick time
  • On-site gym 

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Apply now »