Client Advisor (mfd)

Our Company

Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.

At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world!

About the Role

We are looking for a responsible and highly motivated Store Assistant with a genuine interest in our brand, and a real passion for sport and wellness.  

As a Sales Associate in store you will be act as a Brand Ambassador in delivering an excellent in store experience for our customers.

You will have a strong sense of presence on the shop floor and the ability to communicate confidently with customers. You will always put the customer first and deliver great customer service striving to exceed customer’s expectations.

Responsibilities

• Contribute to the Store Sales Performance by achieving the sales objectives
• Maintain good product knowledge and ensure outstanding customer experience
• Be proactive in attracting new customers and maintaining relationships with the existing ones in order to generate new business opportunities
• Actively participate in design events and exhibitions, in order to collect and convert as many leads as possible
• Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company
• Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
• Keep the CRM system up to date
• Exceed all behavioral requirements adhering to the dress code and appearance guidelines
• Ensure the Store is perfectly in line with the Brand Guidelines in terms of VM and appearance and atmosphere. Respect company norms and procedures and adhere to Security and Health and Safety regulations
• Be always informed on brand activities, locations, events and marketing activities
• Cooperate with other Consumer Sales Functions (Field Sales and E-commerce) ,in an omnichannel approach, in order to facilitate and speed up the customer journey.

Requirements

• 2+ years’ experience as Store Assistant, preferably for luxury brand retail companies
• Bachelor Degree
• Selling attitude with an emphasis on developing business
• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
• Ability to acquire some expertise in Store operation applications (Sales Force, SAP)
• Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle
• Passion for fitness and wellness (high standing/no smoking)
• Entrepreneurial approach
• Ability to create and cultivate a network

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true