Hospitality & Guest Services Specialist

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for a Hospitality & Guest Services Specialist to join our HQ Team at Technogym Village in Cesena. In this role, you will take care of guests before and during the visit at the Technogym Village.

On top of welcome guests and deal with their everyday inquires, you will manage general information and overview the flow of guests arriving/departing the Campus according to the given agenda. You will be tasked with organizing hospitality services in meeting rooms for guests and board management members, as meals, catering services, booking for transportation and accommodation.

Your Impact

• Coordinate and control the flow of guests inside Technogym Village, answer their queries and direct them to the appropriate departments/personnel
• Receive guests, visitors and candidate attending interviews and coordinate the operative tasks with relevant host or person-in-charge
• Serving food and beverage for guests and VIP members for meetings and events
• Support the team during Company events and workshop
• Housekeeping in-hours of hospitality areas and meeting rooms 
• Manage and arrange all daily dispatch requests from internal staff and consolidate monthly dispatch record to admin manager
• Upload welcome notes, corporate videos and other information onto LCD TV as and when required
• Register and supervise security items as guest pass or customers registration at the reception desk

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are sociable, cordial and possess excellent communications skills.

What you should bring:

• Diploma or Degree in Humanities, Economics or similar fields
• Experience as a receptionist/front desk representative
• English fluency (minum level C1 CEFR); knowledge of other languages is a plus
• Customer-oriented attitude with a professional beahavior
• Ability to multitask, prioritize tasks and manage time independently
• Ability to proactively and resourcefully deal with issues as they arise
• Plan and manage workload and scheduling of various activities
• Attitude towards teamworking, supporting colleagues, flexibility in timing
• Oriented towards providing excellence in customer services
• Adaptability and attention to detail, with strong problem analysis and solving skills
• Familiarity with Microsoft Office applications

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!