Customer Caring Manager

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a Customer Care Manager to serve as the “voice of the customer” throughout the customer journey. You will collect feedback, monitor customer satisfaction KPIs, and activate continuous improvement actions to enhance customer experience. 

Your Impact

1. Collect and analyze customer feedback to improve satisfaction.
2. Monitor customer satisfaction KPIs and activate improvement actions.
3. Identify and summarize service and product anomalies from the customer’s perspective.
4. Provide information and data to improve customer experience.
5. Provide support to the Customer and manage the loop process
6. Schedule periodic visits to customers, clubs, and dealers.
7. Conduct audits on D&I activities and after-sales technical assistance.
8. Act as a Quality and Excellence ambassador for Technogym.

About You

Ideally, you are enthusiastic and proactive, curious about innovation, while also down-to-earth and ethical.

What you should bring:

• Minimum of 5 years of experience in customer satisfaction management.
• Strong customer orientation and project management skills.
• Experience with quality audits and customer satisfaction techniques.
• Proficiency in data analysis and statistical aptitude.
• Fluent in English.

Compensation Data

We believe great work deserves great recognition. For this role, we offer an annual gross salary (RAL) between €60,000 and €80,000, based on your level of experience, technical skills, and scope of responsibilities, in accordance with the applicable National Collective Labour Agreement (CCNL Metalmeccanici). On top of that, joining Technogym means being part of a culture where your growth, wellbeing, and impact truly matter.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer, in compliance with Italian Legislative Decree no. 198/2006 (Code of Equal Opportunities) and Law no. 162/2021 on gender equality certification. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!