Customer Success & Digital Sales Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle: exercise, a balanced diet, a positive mental approach, and AI tracking for longevity - Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Technogym has also been the Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. 

If you are a team player with strong relationship skills and eager to invest your energy in building dreams, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined and digitally savvy. Move with us for a better world!

What We Offer

• Incentive scheme - Uncapped commissions and double commission accelerators
• Car Allowance
• 7 extra Wellness Days per year
• 1 Birthday Leave day in your birthday month
• Access to our Employee Assistance Program (EAP) with paid therapy sessions
• $100 monthly reimbursement for gym membership
• Retailer discounts portal and partner benefits
• Promoting from within is our first priority

Your Role

We are looking for a Customer Success & Digital Account Specialist to join the team, driving the growth and adoption of Technogym's Digital product portfolio. The role boasts variety with a key focus on customer success, digital sales, and consulting, supporting the wider sales force in maximising product penetration and positioning across the network.

In this role you will be responsible for developing Technogym's Digital offering in terms of turnover, profitability, and customer satisfaction, while working to maximise the number of people actively using the Mywellness platform and driving retention of active licenses. Technogym's Digital ecosystem connects equipment, data, and people, empowering operators and end-users to turn everyday movement into measurable wellness outcomes.

You will build strong relationships with both internal sales teams and customers, supporting them from pre-sales through to successful implementation and beyond. This role reports to the Customer Success & Digital Manager, working closely with our field team of Solutions Key Account Managers, and is responsible for the entire Queensland territory.

To be eligible for this role, you must be based in Brisbane or Gold Coast. This is a field sales role, regular local and occasional regional travel is required.

Your Impact

Drive the success and growth of Technogym's Digital portfolio by supporting sales, customers, and the broader business:

• Achieve Digital and Consulting sales and profitability targets
• Support the sales force through pre-sales activities, product training, and customer-facing seminars/webinars that drive adoption of the digital offering
• Directly support customers in achieving successful implementation through tailored training and tutoring, and plan initiatives to maximise ongoing satisfaction
• Create customer case studies and best practices that clearly demonstrate product value in terms of attraction, retention, and secondary revenue
• Provide reliable and structured forecasting and pipeline management
• Monitor competitor pricing, features, and market activity, feeding insights back to HQ, and support product launches and commercial activities to maximise sales

About You

Ideally, you are passionate about wellness, enthusiastic, and proactive. You have a positive, solutions-oriented mindset and are comfortable working in a fast-paced, evolving environment.

What you should bring:

• Proven experience in customer success, account management, or digital sales, ideally within a SaaS, tech, or wellness-related environment
• Demonstrated ability to support and train customers through onboarding and implementation, with the confidence to present and run seminars, webinars, or training sessions
• Strong understanding of pipeline management and forecasting processes
• Experience developing case studies, best practices, or training content that communicates product value
• Excellent relationship-building and communication skills, with a customer-first mindset
• A valid driver's licence

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society, irrespective of age, gender, sexual orientation, gender identity, race, ethnicity, religion or belief, disability, or family and caring responsibilities.