Technical Call Center Specialist

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for a Technical Call Center Specialist in Madrid and Barcelona who will be responsible for recording, administrating and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.

In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

Your Impact

• Guarantee timely response to customers’ requests and collect all relevant information to describe the reported problem to facilitate its resolution.
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s.
• Provide effective solutions to known problems through proper troubleshooting and identify/order the needed spare parts in case of easy-to-solve issues.
• Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed.
• Process orders of spare parts specifically requested by customers.
• Guarantee product data collection from the market.
• Manage the collection of feedback data related to products.
• Proactively support CATs to keep support costs down and ensure timely resolution of issues in line with Customer SLA’s.
• Maintain data accuracy within the working systems.
• Promptly complete all training courses to develop new skills and stay up to date with internal policies, processes, new products.

About You

• +3years of experience in a call center or customer service team.
• High School Diploma or Bachelor’s Degree.
• Familiarity with CRM systems.
• Fluent in Spanish and English.

What We Offer

• Permanent Contract.
• Flexible Work Time.
• Corporate Wellness Program.
• 50% Gym Membership Reimbursement.
• Tickets Restaurant. 

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!