Second Level Technical Support

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for a Second Level Technical Support in Madrid and Barcelona who will support Technical Team in complex equipment issues dealing with customers, and support and coordinate Technicians in the field, striving for customer satisfaction at all times through professional expertise.

Your Impact

• Act as a key element of the problem-solving process by ensuring a timely technical feedback from the market.
• Support Technical Call Centers and Field Technicians in complex equipment issues, dealing with customers and guaranteeing the customer satisfaction.
• Collaborate in proactively managing customer complaints and issues, by participating in the analysis of the root cause of the problem to drive technical resolution.
• Support Technicians in the field to ensure the most effective and efficient performance in executing work orders.C
• ollaborate in auditing Technicians’ field performance and process adherence, highlighting improvement areas, providing feedback and developing action plans to close gaps.
• Analyze data to prevent/identify potential issues with products/technicians.
• Oversee the certification and training of Technicians.
• Ensure customer data accuracy on the Install base systems.

About You

• 3-5 years’ experience in a similar role.
• Bachelor’s Degree in Engineering or similar.
• Knowledge in mechanical and electronic components.
• Fluent in Spanish and English.

What We Offer

• Permanent Contract.
• Flexible Work Time.
• Corporate Wellness Program.
• 50% Gym Membership Reimbursement.
• Tickets Restaurant. 

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true