Customer Success Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are seeking a motivated and proactive Customer Success Specilaits to drive customer satisfaction, support key projects, and coordinate consulting initiatives. This role involves working closely with clients, partners, and internal teams to deliver outstanding digital solutions and services. 

Your Impact

• Drive integrations and partnerships with software platforms across all market segments.

• Coordinate and support consulting partners to deliver advanced services.

• Lead customer onboarding, product training (on-site and online), and staff re-training.

• Manage key projects, renewals, upselling, cross-selling, and digital solution implementations.

• Collect customer feedback and collaborate with Product and Dev teams to improve offerings.

• Identify and share best practices, document success cases, and maintain the Knowledge Base.

• Actively monitor KPIs related to client business, retention, and churn risk.

• Represent the company at events, trade shows, and summits as an expert in digital solutions.

• Coordinate the local Customer Success and Consulting team.

About You

Ideally, you are passionate about customer success, enthusiastic and proactive, while also down-to-earth and collaborative. Experience in, or a strong interest in, the fitness or digital solutions industry is highly desirable, along with excellent relationship management, problem-solving, and strategic thinking skills.

What you should bring:

• Minimum of 3 years of experience in customer success, consulting, or a related field.

• Strong knowledge of digital products, software integrations, and market trends.

• Proven experience in onboarding, training, and managing customer projects.

• Excellent relationship management, negotiation, and solution-selling skills.

• Ability to coordinate cross-functional teams and work closely with clients and partners.

• Strong analytical skills to monitor KPIs, drive insights, and support business decisions.

• Excellent English proficiency.

• Highly organized, proactive, and able to manage multiple projects simultaneously.

• Passion for delivering outstanding customer experiences and continuous improvement.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.