Customer Service Specialist with Portuguese

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a Customer Service Specialist with Portuguese in Barcelona who will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner, supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing.
• Guarantee a Premium Customer Experience, managing customer touchpoints.
• Ensure delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing.
• Optimize Stock and manage Purchase Orders with HQ, ensuring the correct management of stock movements.
• Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage.
• Constantly update the IT systems with all relevant information collected during customer service activities.
• Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries.
• Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer.

About You

• Minimum 3 years of relevant experience in Customer Service.
• Fluency in Portuguese, Spanish and English.
• Knowledge of SAP.

What We Offer
 

• Permanent Contract.
• Flexible Work Time.
• 50% Gym Membership Reimbursement.
• Tickets Restaurant.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!