Customer Service Specialist

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for a Customer Service Specialist in Barcelona who will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner, supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing.
• Guarantee a Premium Customer Experience, managing customer touchpoints.
• Ensure delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing.
• Optimize Stock and manage Purchase Orders with HQ, ensuring the correct management of stock movements.
• Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage.
• Constantly update the IT systems with all relevant information collected during customer service activities.
• Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries.
• Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer.

About You

• Minimum 3 years of relevant experience in Customer Service.
• Fluency in English and Spanish.
• Knowledge of SAP is a plus.

What We Offer

• Permanent Contract.
• Flexible Work Time.
• 50% Gym Membership Reimbursement.
• Tickets Restaurant.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!